FAQs / Contact

Urbantoolhaus Pte Ltd is a Singapore registered company (201716558H) and GeBIZ government supplier. All items are guaranteed genuine, brand new, and ready to ship within Singapore.

DELIVERY (Singapore only)

  • Orders made before 2pm will be delivered the next day* (Mon to Sat, excl PHs) via SPX Express. *SPX Express delivers over 95% of parcels the next day, according to their operational data.
  • Delivery is free for orders >$59 or $2.90 otherwise.
  • All parcels are fully covered against loss in transit.
  • We only ship within Singapore and are strictly unable to ship overseas.

WAREHOUSE PICKUP (1-2pm only, Mon to Sat, excl PHs)

  • Orders for pickup must first be made online (by selecting the pickup option at checkout) as the warehouse is unable to process transactions.
  • After the order is placed, it will be immediately ready for pickup only between 1-2pm, Mon to Sat, excl PHs.
  • Our warehouse address is 11 Changi North Street 1 #02-08 Singapore 498823 [For security, entry is only permitted to customers who have already placed an order for pickup].
  • The warehouse strictly does not permit viewing for security reasons.

    PAYMENT

    • We accept PayNow and Credit/Debit Cards.

    WARRANTY POLICY

    • Items that are found to be defective on arrival (DOA) within 14 days of receipt will be replaced or refunded if unused, unmodified, and in original packaging.
    • Excepting the above DOA terms, official manufacturer warranties apply and claims are to be made directly with the manufacturer.
    • To ensure items remain in their brand-new, untampered condition, we’re unable to accept returns due to change-of-mind or incorrect decisions.

    OTHER INFORMATION

    • Urbantoolhaus Pte Ltd is a Singapore registered company and GeBIZ government supplier (UEN 201716558H).
    • All our knives are legal for purchase and ownership in Singapore and no permits are required as they comply with police regulations. However, carrying a knife in public places without a valid reason is unlawful.
    • As our prices are already at their lowest, we're unable to provide further discounts, even for large orders.
    • We're unable to source items not currently listed in our store.
    CONTACT US (Please refer to the above first)