Urbantoolhaus Pte Ltd is a Singapore registered company (201716558H) and GeBIZ government trading partner. All items are guaranteed genuine, brand new with official manufacturer warranties, and stocked within Singapore.

Delivery (Singapore only)

• Orders made before 1pm will be sent the same day using NinjaVan's Next Day service (excluding Sundays and public holidays) but occasional delays may be expected due to current conditions.
• Delivery is free for orders over $99 or $5 otherwise.
• Tracking is provided in the shipping confirmation email and NinjaVan will send Email/SMS notifications.
• All parcels are fully insured against loss in transit.
• We only ship within Singapore and not internationally. No exceptions.

Warehouse Collection (Wed and Sat 2pm to 3pm only)

• Orders to be collected must first be made online.
• When checking out, enter "COLLECTION" as your shipping address while choosing the default delivery option and your order will be immediately ready for collection on Wednesdays and Saturdays between 2pm to 3pm.
• Our warehouse address is 11 Changi North Street 1 #02-08 Singapore 498823.
• For security reasons, we strictly do not receive walk-in visitors and viewing is not possible to keep items in their factory untampered condition.

Payment

• We accept PayPal and Credit Cards (Visa, Mastercard, and American Express).
• Our site is Level 1 PCI compliant with 256-bit SSL encryption (highest commercially available security) so your transactions are as secure as possible.

Warranty Policy

• Items that are found to be defective on arrival (DOA) within 10 days of receipt will be replaced. DOA items have to unused, unmodified, and returned in original packaging.
• Apart from the above, official manufacturer warranties apply and customers must deal directly with respective manufacturers for assessment and repair.
• We do not accept change-of-mind returns to keep items in their factory untampered condition.

Legal Information

• All our knives are legal for purchase and ownership in Singapore and no permits are required as they have cleared customs and police compliance.
• It is important to note that carrying knives in public places without a valid reason can be unlawful.
• While we make every attempt to keep information accurate, we reserve the right to cancel and refund orders affected by pricing or inventory errors.
• Email: sales@urbantoolhaus.com