Urbantoolhaus Pte Ltd is a Singapore registered company (201716558H) and GeBIZ government trading partner. All items are guaranteed genuine, brand new with official manufacturer warranties, and stocked within Singapore.

We are operating over the Circuit Breaker period. 

*Our courier NinjaVan is experiencing unprecedented volumes and staffing issues as a result of current conditions. While we use their Next Day service, delivery delays of 1-3 days are currently expected so we ask for your patience please.

Delivery (Only within Singapore)

• Orders made before 1pm will be sent the same day using NinjaVan's Next Day service (excluding Sundays and public holidays) but delays are currently expected as described above.
• Delivery is free for orders over $99 or $5 otherwise.
• Tracking is provided in the shipping confirmation email and NinjaVan will send Email/SMS notifications.
• All parcels are fully insured against loss in transit.
• We only ship within Singapore and are unable to ship overseas.

Warehouse Collection (Wed and Sat 2pm to 3pm only)

• Our warehouse is located at 11 Changi North Street 1 #02-08 Singapore 49882 (Collection currently not permitted by law during the Circuit Breaker period)
• For security reasons, we strictly do not receive visitors at the warehouse.

Payment

• We accept PayPal and Credit Cards (Visa, Mastercard, and American Express).
• For Credit Card payment, select the PayPal option and at the login page, select the "Pay with a Card" option below where a login is not required.
• Our site is Level 1 PCI compliant with 256-bit SSL encryption (highest commercially available security) so your transactions are as secure as possible.

Warranty Policy

• Items that are found to be defective on arrival (DOA) within 10 days of receipt will be replaced. DOA items have to unused, unmodified, and returned in original packaging.
• Apart from the above, official manufacturer warranties apply and customers must deal directly with respective manufacturers for assessment and repair.
• We do not accept change-of-mind returns to keep items in their factory untampered condition that customers can expect to receive them in.

Legal Information

• All our items are legal for purchase and ownership in Singapore and no permits are required as they have cleared customs and police compliance.
• It is important to note that carrying knives in public places without a valid reason can be unlawful.
• While we make every attempt to keep information accurate, we reserve the right to cancel and refund orders affected by pricing or inventory errors.

 Email

• sales@urbantoolhaus.com