Urbantoolhaus Pte Ltd is a Singapore registered company (201716558H) and GeBIZ government trading partner. All items are guaranteed genuine, brand new with official manufacturer warranties, and stocked within Singapore.

DELIVERY (Singapore only)

• Orders made before 1pm are expected to arrive the next day* (excluding Sundays and public holidays).
• *We use NinjaVan's next-day priority service but please note that occasional delays beyond our control may be encountered.
• Examples of Sunday exclusions: Orders made before 1pm on Saturday are expected to arrive on Monday. Orders made after 1pm on Saturday are expected to arrive on Tuesday. Public holidays not counted.
• Tracking is provided in the shipping confirmation email and NinjaVan will send Email/SMS notifications.  For delivery enquiries, call NinjaVan at 66028271 and quote your tracking number.
• Delivery is free for orders over $99 or $5 otherwise.
• All parcels are fully insured against loss in transit.
• We can only ship within Singapore.

WAREHOUSE PICKUP (Wed and Sat 2-3pm only, excl PHs)

• Orders for pickup must first be made online by selecting the pickup option.
• Pickups are only available on Wednesdays and Saturdays between 2pm to 3pm, excluding public holidays.
• Our warehouse address is 11 Changi North Street 1 #02-08 Singapore 498823.
• We are strictly unable to accommodate walk-ins or viewing of items for safety reasons.

PAYMENT

• We accept PayPal, PayNow, GrabPay, and Credit/Debit Cards via PayPal.

WARRANTY POLICY

• Items that are found to be defective on arrival (DOA) within 10 days of receipt will be replaced if unused, unmodified, and in original packaging.
• Beyond the above DOA terms, customers will have to contact manufacturers directly for warranty repairs or parts.
• We are unable to accept change-of-mind returns so as to keep items in their factory untampered condition.

LEGAL INFORMATION

• All our knives are legal for purchase and ownership in Singapore and no permits are required as they comply with police regulations.
• It is important to note that carrying a knife in public places without a valid reason is unlawful.
• While we make every attempt to keep information accurate, we reserve the right to cancel and refund orders affected by pricing or inventory errors.
• Email: sales@urbantoolhaus.com