Urbantoolhaus Pte Ltd is a Singapore registered company (201716558H) and GeBIZ government trading partner. All items are guaranteed genuine, brand new with official manufacturer warranties, and stocked within Singapore.

Delivery (Singapore only)

• Orders made before 1pm are expected to arrive the next day (excluding Sundays and public holidays). We use NinjaVan's next-day service but occasional delays beyond our control may be encountered.
• Examples of Sunday exclusions: Orders made before 1pm on Saturday are expected to arrive on Monday. Orders made after 1pm on Saturday and before 1pm on Monday are expected to arrive on Tuesday.
• Tracking is provided in the shipping confirmation email and NinjaVan will send Email/SMS notifications.
• Delivery is free for orders over $99 or $5 otherwise.
• All parcels are fully insured against loss in transit.
• We only ship within Singapore and are strictly unable to ship internationally.

Warehouse Pickup (Wed and Sat 2-3pm only, excl PHs)

• Orders for pickup must first be made online by selecting the pickup option.
• Pickups are only available on Wednesdays and Saturdays between 2pm to 3pm, excluding public holidays.
• Our warehouse address is 11 Changi North Street 1 #02-08 Singapore 498823.
• For security reasons, we are strictly unable to accommodate walk-in visitors and viewing of items is not permitted.

Payment

• We accept PayPal, GrabPay, and Credit Cards via PayPal (Visa, Mastercard, and American Express).
• Our site is Level 1 PCI compliant with 256-bit SSL encryption (highest commercially available security) so your transactions are as secure as possible.

Warranty Policy

• Items that are found to be defective on arrival (DOA) within 10 days of receipt will be replaced by us. DOA items have to be unused, unmodified, and returned in original packaging.
• Beyond the above DOA terms, customers will have to contact manufacturers directly for warranty repairs or parts.
• We are unable to accept change-of-mind returns so as to keep items in their factory untampered condition.

Legal Information

• All our knives are legal for purchase and ownership in Singapore and no permits are required as they comply with police regulations.
• It is important to note that carrying a knife in public places without a valid reason is unlawful.
• While we make every attempt to keep information accurate, we reserve the right to cancel and refund orders affected by pricing or inventory errors.
• Email: sales@urbantoolhaus.com