Delivery (Only within Singapore)
- Orders made before 1pm will be delivered the next day (excluding Sundays and public holidays) by NinjaVan, barring unforeseeable circumstances beyond our control.
- Delivery is free for orders over $99 or $5 otherwise.
- Tracking is provided in the shipping confirmation email and NinjaVan will send SMS tracking notifications.
- We only ship within Singapore, not internationally.
Warehouse Collection (Wed and Sat 2pm to 3pm only)
- To collect your order, please enter WAREHOUSE COLLECTION as your shipping address when checking out, while choosing the default delivery option. The order will then be held for your collection and any shipping charged will be refunded.
- Our warehouse is located at 11 Changi North Street 1 #02-08 Singapore 498823 and can only facilitate collections on Wednesdays and Saturdays between 2pm to 3pm.
- Please note that viewing is not possible to keep items in their factory untampered condition that customers can expect to receive them in.
- For security reasons, we strictly do not receive visitors at the warehouse except for customers collecting orders.
Payment
- We only accept PayPal, Visa, Mastercard, and American Express.
- Our site is Level 1 PCI compliant with 256-bit SSL encryption (highest commercially available security) so your transactions are as secure as possible.
Warranty
- Items that are found to be defective on arrival (DOA) within ten (10) days of receipt will be replaced or refunded. DOA items have to unused, unmodified, and returned in original packaging.
- Beyond the limits of DOA terms above, official manufacturer warranties apply and customers must work directly with respective manufacturers for assessment and repair.
- We do not accept change-of-mind returns or exchanges to maintain items in their factory untampered condition that customers can expect to receive them in.
Legal Information
- All our items are legal for purchase and ownership in Singapore and no permits are required as they have cleared customs and police compliance.
- It is important to note that carrying knives in public places without a valid reason can be unlawful.
- While we make every attempt to keep information accurate, we reserve the right to cancel and refund orders affected by pricing or inventory errors.