Urbantoolhaus Pte Ltd is a Singapore registered company (201716558H) and GeBIZ government trading partner. All items are guaranteed genuine, brand new with official manufacturer warranties, and stocked within Singapore.
Delivery (Singapore only)
- Orders made before 1pm will be delivered the next day via NinjaVan (excluding Sundays and public holidays) but please note that occasional delays may be encountered.
- Tracking is provided in the shipping confirmation email and NinjaVan will send Email/SMS notifications.
- Delivery is free for orders over $99 or $5 otherwise.
- All parcels are fully insured against loss in transit.
- We only ship within Singapore and international shipping is not possible.
Warehouse Pickup (Wed and Sat 2-3pm only, excl PHs)
- Orders for pickup must first be made online by selecting the pickup option.
- Pickups are only available on Wednesdays and Saturdays between 2pm to 3pm, excluding public holidays.
- Our warehouse address is 11 Changi North Street 1 #02-08 Singapore 498823.
- For security reasons, we are unable to accommodate walk-in visitors and viewing is not permitted so as to keep items in their factory untampered condition.
- We accept PayPal, GrabPay, and Credit Cards (Visa, Mastercard, and American Express).
- Our site is Level 1 PCI compliant with 256-bit SSL encryption (highest commercially available security) so your transactions are as secure as possible.
- Items that are found to be defective on arrival (DOA) within 10 days of receipt will be replaced. DOA items have to be unused, unmodified, and returned in original packaging.
- Apart from the above, official manufacturer warranty policies apply and customers will have to be responsible for any overseas shipping required for repair.
- We are unable to accept change-of-mind returns so as to keep items in their factory untampered condition.
- All our knives are legal for purchase and ownership in Singapore and no permits are required as they have cleared customs and police compliance.
- It is important to note that carrying knives in public places without a valid reason can be unlawful.
- While we make every attempt to keep information accurate, we reserve the right to cancel and refund orders affected by pricing or inventory errors.
- Email: email@example.com