Urbantoolhaus Pte Ltd is a Singapore registered company (201716558H) and GeBIZ government trading partner. All items are guaranteed genuine, brand new with official manufacturer warranties, and stocked within Singapore.
DELIVERY (Singapore only)
- Orders made before 12pm are expected to arrive in 1-2 days* (excluding Sundays and public holidays) via NinjaVan.
- *We use Ninjavan's Next Day service but please note that while the majority of parcels are delivered on-time, delays may be encountered by the courier over peak periods.
- Tracking is provided in the shipping confirmation email and NinjaVan will send Email/SMS notifications. Please contact NinjaVan at 66028271 or firstname.lastname@example.org for any delivery related enquiries.
- Delivery is free for orders over $99 or $5 otherwise.
- All parcels are fully insured against loss in transit.
- We can only ship within Singapore.
Warehouse pickups are currently unavailable
- We are strictly unable to accommodate walk-ins or viewing of items for safety reasons.
- We accept PayPal, PayNow, GrabPay, and Credit/Debit Cards via PayPal.
- Items that are found to be defective on arrival (DOA) within 10 days of receipt will be replaced if unused, unmodified, and in original packaging.
- Beyond the above DOA terms, customers will have to contact manufacturers directly for warranty repairs or parts.
- We are unable to accept change-of-mind returns so as to keep items in their factory untampered condition.
- All our knives are legal for purchase and ownership in Singapore and no permits are required as they comply with police regulations.
- It is important to note that carrying a knife in public places without a valid reason is unlawful.
- While we make every attempt to keep information accurate, we reserve the right to cancel and refund orders affected by pricing or inventory errors.
- Email: email@example.com