Urbantoolhaus Pte Ltd is a Singapore registered company (201716558H) and GeBIZ government trading partner. All items are guaranteed genuine, brand new with official manufacturer warranties, and stocked within Singapore.
DELIVERY (Singapore only)
- Orders made before 1pm are expected to arrive the next day* (excluding Sundays and public holidays).
- *We use NinjaVan's next-day priority service but please note that occasional delays beyond our control may be encountered.
- Examples of Sunday exclusions: Orders made before 1pm on Saturday are expected to arrive on Monday. Orders made after 1pm on Saturday are expected to arrive on Tuesday. Public holidays not counted.
- Tracking is provided in the shipping confirmation email and NinjaVan will send Email/SMS notifications. For delivery enquiries, call NinjaVan at 66028271 and quote your tracking number.
- Delivery is free for orders over $99 or $5 otherwise.
- All parcels are fully insured against loss in transit.
- We can only ship within Singapore.
WAREHOUSE PICKUP (Wed and Sat 2-3pm only, excl PHs)
- Orders for pickup must first be made online by selecting the pickup option.
- Pickups are only available on Wednesdays and Saturdays between 2pm to 3pm, excluding public holidays.
- Our warehouse address is 11 Changi North Street 1 #02-08 Singapore 498823.
- We are strictly unable to accommodate walk-ins or viewing of items for safety reasons.
- We accept PayPal, PayNow, GrabPay, and Credit/Debit Cards via PayPal.
- Items that are found to be defective on arrival (DOA) within 10 days of receipt will be replaced if unused, unmodified, and in original packaging.
- Beyond the above DOA terms, customers will have to contact manufacturers directly for warranty repairs or parts.
- We are unable to accept change-of-mind returns so as to keep items in their factory untampered condition.
- All our knives are legal for purchase and ownership in Singapore and no permits are required as they comply with police regulations.
- It is important to note that carrying a knife in public places without a valid reason is unlawful.
- While we make every attempt to keep information accurate, we reserve the right to cancel and refund orders affected by pricing or inventory errors.
- Email: firstname.lastname@example.org