Urbantoolhaus Pte Ltd is a Singapore registered company (201716558H) and GeBIZ government trading partner. All items are guaranteed genuine, brand new with official manufacturer warranties, and stocked within Singapore.

Delivery (Singapore only)

• Orders made before 1pm will be delivered the next day via NinjaVan (excluding Sundays and public holidays) but please note that occasional delays may be encountered.
• Tracking is provided in the shipping confirmation email and NinjaVan will send Email/SMS notifications.
• Delivery is free for orders over $99 or $5 otherwise.
• All parcels are fully insured against loss in transit.
• We only ship within Singapore and international shipping is not possible.

Warehouse Pickup (Wed and Sat 2-3pm only, excl PHs)

• Orders for pickup must first be made online by selecting the pickup option.
• Pickups are only available on Wednesdays and Saturdays between 2pm to 3pm, excluding public holidays.
• Our warehouse address is 11 Changi North Street 1 #02-08 Singapore 498823.
• For security reasons, we are unable to accommodate walk-in visitors and viewing is not permitted so as to keep items in their factory untampered condition.

Payment

• We accept PayPal, GrabPay, and Credit Cards (Visa, Mastercard, and American Express).
• Our site is Level 1 PCI compliant with 256-bit SSL encryption (highest commercially available security) so your transactions are as secure as possible.

Warranty Policy

• Items that are found to be defective on arrival (DOA) within 10 days of receipt will be replaced. DOA items have to be unused, unmodified, and returned in original packaging.
• Apart from the above, official manufacturer warranty policies apply and customers will have to be responsible for any overseas shipping required for repair.
• We are unable to accept change-of-mind returns so as to keep items in their factory untampered condition.

Legal Information

• All our knives are legal for purchase and ownership in Singapore and no permits are required as they have cleared customs and police compliance.
• It is important to note that carrying knives in public places without a valid reason can be unlawful.
• While we make every attempt to keep information accurate, we reserve the right to cancel and refund orders affected by pricing or inventory errors.
• Email: sales@urbantoolhaus.com