FAQs / Contact

Urbantoolhaus Pte Ltd is a Singapore registered company (201716558H) and GeBIZ government trading partner. All items are guaranteed genuine, brand new with official manufacturer warranties, and stocked within Singapore.

DELIVERY (Singapore only)

  • Orders made before 12pm will be sent on the same day via NinjaVan's Next Day service* (excluding Sundays and public holidays). *Please note that NinjaVan's Next Day service occasionally takes more than one day to deliver, especially during online sales events.
  • Tracking is provided in the shipping confirmation email and NinjaVan will send Email/SMS notifications.  Please contact NinjaVan at 66028271 or support_sg@ninjavan.co for any delivery related enquiries.
  • Delivery is free for orders over $99 or $3.90 otherwise.
  • All parcels are fully insured against loss in transit.
  • We sell online only and our warehouse is unable to accommodate viewings and pickups.
  • We can only ship within Singapore.

      PAYMENT

      • We accept PayPal, PayNow, GrabPay, and Credit/Debit Cards via PayPal.

      WARRANTY POLICY

      • Items that are found to be defective on arrival (DOA) within 14 days of receipt will be replaced or refunded if unused, unmodified, and in original packaging.
      • Beyond the above DOA terms, all items come with official manufacturer warranties to be claimed directly from the manufacturer.
      • We are unable to accept change-of-mind returns so as to keep items in their factory untampered condition.

      LEGAL INFORMATION

      • All our knives are legal for purchase and ownership in Singapore and no permits are required as they comply with police regulations.
      • It is important to note that carrying a knife in public places without a valid reason is unlawful.

      CONTACT US