Urbantoolhaus Pte Ltd is a Singapore registered company (201716558H) and GeBIZ government trading partner. All items are guaranteed genuine, brand new with official manufacturer warranties, and stocked within Singapore.

DELIVERY (Singapore only)

• Orders made before 12pm are expected to arrive in 1-2 days* (excluding Sundays and public holidays) via NinjaVan.
• *We use Ninjavan's Next Day service but please note that while the majority of parcels are delivered on-time, delays may be encountered by the courier over peak periods.
• Tracking is provided in the shipping confirmation email and NinjaVan will send Email/SMS notifications.  Please contact NinjaVan at 66028271 or support_sg@ninjavan.co for any delivery related enquiries.
• Delivery is free for orders over $99 or $5 otherwise.
• All parcels are fully insured against loss in transit.
• We can only ship within Singapore.

Warehouse pickups are currently unavailable

• We are strictly unable to accommodate walk-ins or viewing of items for safety reasons.

PAYMENT

• We accept PayPal, PayNow, GrabPay, and Credit/Debit Cards via PayPal.

WARRANTY POLICY

• Items that are found to be defective on arrival (DOA) within 10 days of receipt will be replaced if unused, unmodified, and in original packaging.
• Beyond the above DOA terms, customers will have to contact manufacturers directly for warranty repairs or parts.
• We are unable to accept change-of-mind returns so as to keep items in their factory untampered condition.

LEGAL INFORMATION

• All our knives are legal for purchase and ownership in Singapore and no permits are required as they comply with police regulations.
• It is important to note that carrying a knife in public places without a valid reason is unlawful.
• While we make every attempt to keep information accurate, we reserve the right to cancel and refund orders affected by pricing or inventory errors.
• Email: sales@urbantoolhaus.com