FAQs / Contact

Urbantoolhaus Pte Ltd is a Singapore registered company (UEN: 201716558H). All items are guaranteed genuine, brand new with official manufacturer warranties, and physically stocked in Singapore.

    Delivery (Singapore only)

    • Orders made before 2pm will be delivered the next day (excluding Sundays and public holidays) by NinjaVan, barring unforeseeable circumstances beyond our control.
    • Delivery is free for orders $99 and above, or a flat rate of $5 otherwise.
    • Tracking is provided in the shipping confirmation email and NinjaVan will send SMS tracking notifications.
    • We only ship within Singapore, not internationally.

    Warehouse Collection

    • To self-collect your order, please enter WAREHOUSE COLLECTION as your shipping address when checking out, while choosing the default delivery option. The order will then be held for your collection and any shipping fees charged will be refunded.
    • Our warehouse is located at 11 Changi North Street 1 #02-08 Singapore 498823 and can only facilitate collections on Wednesdays and Saturdays 2pm to 4pm.
    • Please note that viewing is not possible for safety reasons.

      Payment

      • We only accept PayPal, Visa, Mastercard, and American Express.
      • Our site is Level 1 PCI compliant and uses 256-bit SSL encryption (highest commercially available security) so your transactions are as secure as possible.

      Warranty and Returns

      • Items that are defective on arrival can be exchanged within ten (10) days of receipt. Thereafter, they will be covered by official manufacturer warranty policies for assessment and repair directly by the manufacturer. 
      • Note that most manufacturer warranties do not cover issues arising from misuse or lack of maintenance, such as blade breakages, stripped screws, rust, etc.
      • All sales are final. Please order carefully as we cannot accept change-of-mind returns or exchanges.

      Legal Information

      • All our items are legal for purchase and ownership in Singapore and no permits are required as they have cleared customs and police compliance.
      • It is important to note that carrying knives in public places without a valid reason can be unlawful.
      • We reserve the right to cancel and refund unprocessed orders affected by pricing or inventory errors.

       

      Contact Us (Please check if your enquiry can be answered by the above before contacting us)